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Rewards

Boody New Zealand

Standard Shipping&#xA0;If you are not home when your order is delivered, NZ Couriers or NZ Post will leave this somewhere safe, if safe to do so, or drop this off at your local post office for collection. Kindly refer to your tracking page for any updates.&#xA0;Express Shipping&#xA0;If you are not home when your order is delivered, kindly refer to your tracking page to organise a redelivery, or collect the parcel from a DHL facility.&#xA0;If there is still no sign of the parcel, please contact our <a class="fr-green fr-strong" href="https://boody.co.nz/pages/help-center?hcUrl=%2Fen-US%2Fcontact" rel="noopener noreferrer" target="_blank">Community Happiness Team</a> so we can investigate further with the courier. Rest assured, here at Boody, ensuring our community receives their products is of the highest importance to us

Standard Post
If you are not home when your order is delivered, NZ Couriers or NZ Post will leave this somewhere safe, if safe to do so, or drop this off at your local post office for collection. Kindly refer to your tracking page for any updates.

Express Post
If you are not home when your order is delivered, kindly refer to your tracking page to organise a redilvery, or collect the parcel from a DHL facility.

If there is still no sign of the parcel, please contact our Community Happiness Team so we can investigate further with the courier. Rest assured, here at Boody, ensuring our community receive their products is of the highest importance to us

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

Shipping & Delivery

What payment methods do you accept?

What currency is the pricing on your website?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

Do you sell Gift Cards?

Can I get a refund for a gift card purchased?

How can I find out the balance of my gift card?

Gift Card Terms and Conditions

Gift Cards

What is your Exchange/Return Policy?

Can I return Underwear?

Can I return a Bra?

Can I return a Sale item?

Are returns free of charge?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

I returned my item(s), how long does it take for my exchange/return to be processed?

How can I track my return?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns, Exchanges, & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change my delivery address?

Will I be charged duties/customs fees on international orders?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

What is the Goodness Corner?

How do I join the Goodness Corner?

What are the three tiers?

Goodness Corner Terms and Conditions

How do I redeem Coins?

How can I earn Coins?

How do I track my Rewards History?

How does Refer A Friend work?

How does the Upload A Receipt function work?

Can I transfer my coins between stores?

Can I update the email address associated with my Goodness Corner account?

The Goodness Corner

What is Boody sizing like?

Underwear Size & Fit

Bras & Bralettes Size & Fit

Clothing Size & Fit

Lounge & Sleepwear Size & Fit

Unisex Sweats Size & Fit

Socks Size & Fit

Baby Size & Fit

Size & Fit

How do I find out the fabric composition of a Boody product?

How do I wash my Boody?

How do I wash my Boody Period & Leak-proof underwear?

Helpful Tips: Washing Padded Bras

Helpful Tips: Panty Liners

Helpful Tips: Removing Universal Label

Product Care

Can you tell me about Boody?

What are the benefits of bamboo?

Can you tell me more about your fabrics?

Where is Boody made?

Sustainability & Ethics

Can I find Boody in a store?

My question isn’t covered!

General

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?Updated a month ago