One of the items I received is incorrect and/or missing, what should I do?Updated a year ago

Oh no! This isn’t good but we’d really appreciate it if you could let us know about this by contacting our Community Happiness Team. 

Incorrect item received 

To assist us in addressing this issue, please provide us with a photo of the item received instead including the barcode on the packaging. By sharing these details, we will ensure a prompt resolution for you. 

Missing item 

To help us resolve this issue, please provide us with a photo of your parcel, including the item(s) received, and kindly confirm which item is missing. Sharing these details will enable us to promptly address the matter and find a solution for you.