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Thank you for choosing to shop sustainably and supporting Boody 💚🌱. Once you place an order, an order confirmation email is promptly sent to you...

Thank you for choosing to shop sustainably and supporting Boody &#x1F49A;&#x1F331;&#xA0;Once you place an order, an order confirmation email is promptly sent to you. To find it in your inbox, please search for the subject line &#x201C;Thank You. We are getting your order OLCN____ ready&#x201D;. We recommend checking your spam/junk folder as well, as sometimes the email may end up there.&#xA0;If you still cannot locate your confirmation email, it is possible that there was an error or typo in the email address provided at checkout.&#xA0;In such cases, please contact our <a class="fr-green fr-strong" href="https://boody.co.nz/pages/help-center?hcUrl=%2Fen-US%2Fcontact" rel="noopener noreferrer" target="_blank">Community Happiness Team</a>, and we&#x2019;ll assist you in locating the confirmation email.&#xA0;If you have an alternative email address that might have been used, please provide that information as well, as it would be greatly helpful.&#xA0;Heads up - when choosing an Express Checkout option, such as Apple Pay, Google Pay, Shop Pay, or PayPal Express Checkout, your saved email, payment, and shipping details will be automatically filled in. Therefore, it is important that the email address associated with your account is accurate and up to date.

I haven’t received my order confirmation, what should I do?

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We can’t wait for you to receive your new Boody and experience the ultimate comfort 💚🌱. You can check the status of your order by accessing our Self-Service menu and selecting ‘Track order”...

We can&#x2019;t wait for you to receive your new Boody and experience the ultimate comfort &#x1F49A;&#x1F331;You can check the status of your order by accessing our Self Service menu and select &#x2018;Track order&#x201D;.If you have a Boody account - you can also check the status of your order under Account - Order History. Unfulfilled means your order is currently in process at our warehouse. Fulfilled means your order has left our warehouse.

How can I check my order status?

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Oh no! This isn’t good but we’d really appreciate it if you could let us know about this by contacting our Community Happiness Team. Incorrect item received...

Oh no! This isn&#x2019;t good but we&#x2019;d really appreciate it if you could let us know about this by contacting our <a class="fr-green fr-strong" href="https://boody.co.nz/pages/help-center?hcUrl=%2Fen-US%2Fcontact" rel="noopener noreferrer" target="_blank">Community Happiness Team</a>.&#xA0;Incorrect item received&#xA0;To assist us in addressing this issue, please provide us with a photo of the item received instead including the barcode on the packaging. By sharing these details, we will ensure a prompt resolution for you.&#xA0;Missing item&#xA0;To help us resolve this issue, please provide us with a photo of your parcel, including the item(s) received, and kindly confirm which item is missing. Sharing these details will enable us to promptly address the matter and find a solution for you.

One of the items I received is incorrect and/or missing, what should I do?

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While you’re browsing and shopping on our website, you have the flexibility to change your order by removing or updating items in your cart...

While you&#x2019;re browsing and shopping on our website, you have the flexibility to change your order by removing or updating items in your cart.&#xA0;However, please note that once your order is in our system, we strive for immediate dispatch to ensure you receive your new Boody as quickly as possible.&#xA0;As a result, we are unable to make changes or cancel orders once placed. Our warehouse operates with high efficiency, processing orders instantly.&#xA0;If your order is incorrect, fear not - we&apos;ve got a backup plan! We are more than happy to facilitate an exchange or return on any product (except Final Sale items) so long as it&apos;s unopened and presented in its original, undamaged packaging.&#xA0;Once your order arrives, simply head over to our <a class="fr-green fr-strong" element-id="22" href="https://boody-nz.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">Exchange and Return Portal here</a>.

Can I change or cancel my order?

If your question isn't covered, we'll kindly invite you to fill out our Contact Form, and someone will be in touch with you soon to assist.

We're here to help 9am - 5pm, Monday - Friday (Sydney time, excluding Public Holidays).

Account

Rewards

Boody New Zealand

Orders

What payment methods do you accept?

What currency is the pricing on your website?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

Do you sell Gift Cards?

Can I get a refund for a gift card purchased?

How can I find out the balance of my gift card?

Gift Card Terms and Conditions

Gift Cards

What is your Exchange/Return Policy?

Can I return Underwear?

Can I return a Bra?

Can I return a Sale item?

Are returns free of charge?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

I returned my item(s), how long does it take for my exchange/return to be processed?

How can I track my return?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns, Exchanges, & Refunds

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change my delivery address?

Will I be charged duties/customs fees on international orders?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?