If your question isn't covered, we'll kindly invite you to fill out our Contact Form, and someone will be in touch with you soon to assist.

We're here to help 9am - 5pm, Monday - Friday (Sydney time, excluding Public Holidays).

Account

Rewards

Boody New Zealand

We accept Visa, MasterCard, American Express, PayPal, Afterpay, Zip and Klarna.&#xA0;We also offer Express Checkout options with Shop Pay, PayPal Express, Google Pay, and Apple Pay.When purchasing from Boody, your financial details are passed through a secure server using the latest 128-bit SSL (secure socket layer) encryption technology.
Your card details are never stored on the Boody website in any way and are passed on directly to the Payment Gateway for authorisation and authentication.

We accept Visa, MasterCard, American Express, PayPal, Afterpay, Zip and Klarna.

We also offer Express Checkout options with Shop Pay, PayPal Express, Google Pay, and Apple Pay.

What payment methods do you accept?

Payments

What currency is the pricing on your website?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Do you sell Gift Cards?

Can I get a refund for a gift card purchased?

How can I find out the balance of my gift card?

Gift Card Terms and Conditions

Gift Cards

What is your Exchange/Return Policy?

Can I return Underwear?

Can I return a Bra?

Can I return a Sale item?

Are returns free of charge?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

I returned my item(s), how long does it take for my exchange/return to be processed?

How can I track my return?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns, Exchanges, & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change my delivery address?

Will I be charged duties/customs fees on international orders?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

Shipping & Delivery

What is the Goodness Corner?

How do I join the Goodness Corner?

What are the three tiers?

Goodness Corner Terms and Conditions

How do I redeem Coins?

How can I earn Coins?

How do I track my Rewards History?

How does Refer A Friend work?

How does the Upload A Receipt function work?

Can I transfer my coins between stores?

Can I update the email address associated with my Goodness Corner account?

The Goodness Corner

What is Boody sizing like?

Underwear Size & Fit

Bras & Bralettes Size & Fit

Clothing Size & Fit

Lounge & Sleepwear Size & Fit

Unisex Sweats Size & Fit

Socks Size & Fit

Baby Size & Fit

Size & Fit

How do I find out the fabric composition of a Boody product?

How do I wash my Boody?

How do I wash my Boody Period & Leak-proof underwear?

Helpful Tips: Washing Padded Bras

Helpful Tips: Panty Liners

Helpful Tips: Removing Universal Label

Product Care

Can you tell me about Boody?

What are the benefits of bamboo?

Can you tell me more about your fabrics?

Where is Boody made?

Sustainability & Ethics

Can I find Boody in a store?

My question isn’t covered!

General

What payment methods do you accept?Updated a month ago