What is your Exchange/Return Policy?
Sometimes, things just don’t work out. It happens!. You can return any item with the exception of Final Sale items and Underwear (excluding Bras), within 30 days of the date of purchase...
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Returns, Exchanges, & Refunds
Sometimes, things just don’t work out. It happens!. You can return any item with the exception of Final Sale items and Underwear (excluding Bras), within 30 days of the date of purchase...
Can I return Underwear?
Outside of our Comfort Guarantee, we do not accept any returns, for refund or exchange, on intimate underwear. This includes all Women's Briefs, Bikinis, G-Strings, Period & Leak-proof underwear, and Smoothing Short, as well as all...
Can I return a Bra?
Yes, all Bras are returnable for refund or exchange so long as they are presented in their original condition and undamaged packaging, as per our Exchanges and Returns Policy.
Can I return a Sale item?
Any Sale items that are NOT marked Final Sale, are returnable, so long as they meet our Returns & Exchanges Policy. Any item marked Final Sale is non-returnable, for refund or exchange.
Are returns free of charge?
Return requests for exchanges are processed free of charge, while return requests for refunds will incur a $9.95 fee deducted from the refund to cover the cost of sending the item(s) back to us using our return label.
How do I exchange or return an item?
To submit an exchange or return request, you will need your order number (this will start with OLCN) and the postcode associated with your delivery address...
What do I do if I have a faulty Boody product?
Oh no! This isn’t good but we’d really appreciate it if you could let us know about this by reaching out to our Community Happiness Team...
I returned my item(s), how long does it take for my exchange/return to be processed?
Our process is actually all automated and goes off the scans from the barcode on your return label provided by our Returns and Exchanges Portal as your parcel makes its way back to us...
How can I track my return?
You can check the status of your return using the link in your return confirmation email - click ‘View your return’.
Can I group two or more orders under the same return?
Our process is actually all automated and goes off the scans from the barcode on your return label provided by our Returns and Exchanges Portal as your parcel makes its way back to us...
I have an issue generating my return label, what should I do?
Label errors usually occur due to your shipping address being unrecognisable by New Zealand Post. Try correcting your address and refreshing the page...